What Remote Agents Really Need in 2025: A Tech Checklist That Works

by Daniel Held July 07, 2025

Remote work isn’t going anywhere and neither is the demand for reliable, high performance home office setups. If you’re a remote agent in 2025, whether working with platforms like Arise or handling clients directly, your tech is more than just equipment - it’s your livelihood.

So what do remote agents really need this year? Let’s break it down.

✅ 1. A Computer That Won’t Hold You Back

You need more than just “a laptop.” You need a system that boots quickly, handles multitasking with ease, and doesn’t freeze in the middle of a call. In 2025, that looks like:

At least 16GB of RAM
Solid State Drive (SSD) for fast startup and smoother performance
Windows 11 Pro for full compatibility with most platforms
A business grade processor (Intel i5 or Ryzen 5 and up)

💡 Tip: Many platforms, like Arise, now require dual-core or quad-core processors minimum… older systems simply won’t cut it.

✅ 2. A Dual Monitor Setup

Once you work with two screens, you’ll never go back. Remote agents juggle client software, knowledge bases, chats, and ticketing systems - all at once.

One monitor for work tools
One for call scripts, CRM, or scheduling

Even if you start with a laptop, adding an external monitor boosts productivity instantly.

✅ 3. A Hardwired Internet Connection

Wi-Fi may be convenient, but it’s not reliable enough for call handling or sensitive client tasks. Use:

A hardwired Ethernet connection
A modem/router combo that supports high speeds
At least 100 Mbps for optimal performance (and no dropped calls)

✅ 4. A Quality Headset with Noise Cancellation

Sound matters. A cheap headset can make you sound unprofessional, or worse, get you flagged by your client.

Look for:

Wired USB headset
Noise canceling microphone
Mute and volume controls built-in

✅ 5. A Setup That’s Ergonomic and Comfortable

Being remote doesn’t mean sacrificing your health. Look for:

Adjustable desk or monitor riser
Full sized keyboard and mouse
A chair with back support
Good lighting (no more dim video calls!)

Don’t Wait to Upgrade - Your Work Depends on It

The remote workspace of 2025 is smarter, faster, and more demanding than ever. Whether you're onboarding to a new client or trying to improve your performance, the right tech setup makes all the difference.

At WAHES, we build and ship business grade bundles made just for remote agents - laptops, monitors, accessories, and all the help you need to get set up fast.

🛒 Need Help Choosing the Right Setup?

Send us a quick message or shop our ready-to-go bundles here. We’ll help you find a solution that meets your platform’s requirements (without the tech headaches).