Exchanges & Warranty Claims

We appreciate you shopping with WAHES. However If you are not entirely satisfied with your purchase, let us try and make it right and find what does work for you! 



Exchange Protocol: 
You have 30 calendar days to exchange an item from the date you received it. To be eligible for a return|exchange, your item must be in the same condition that you received it. Your item must be re-packaged and shipped appropriately. If the item arrives to WAHES damaged, we will not be able to restock the item. Prior to returning an item, you must email support@wahequipmentsolutions.com stating your intent to return|exchange, contact details and proof of invoice.

Exchanges & Store-Credit 
Once we receive your item, we will inspect it and notify you that we have received your return. We will then notify you the status of your return upon completion of inspection. Any damage to items will be the customer responsibility. If your return is approved, we will initiate a exchange/WAHES Credit to your file with us, Or a member of our team can personally assist you with finding another products from our store.

 

*AS OF 5/20/19, We no longer offer Credit/Debit Card/Invoice/Cash refunds, WE DO NOT MAKE ANY EXCEPTIONS*

*Store Exchanges Only $0 Restock Fee*

Note: IF YOU RETURN AN ITEM WHILE ON FIP-YOU FORFEIT YOUR DEPOSIT AMOUNT. 

Warranty Claims
All repairs must be done by WAHES. If a computer is taken elsewhere for repairs, we will not reimburse the cost. Any warranty claims must be done within 120-days of receiving the package. Customers assume all responsibility outside of the 120-day warranty period. Please note our warranty only covers the equipment, parts and labor. No software issues will be covered. Individual products may contain a manufacture warranty see their terms for more detail. If you intend on submitting a warranty claim, please
email us at support@wahequipmentsolutions.com

Shipping
You will be responsible for your own return shipping label. We do not provide a return shipping label for returns/warranty claims.  


Contact Us
If you have any questions or need support processing one of the actions above.
support@wahequipmentsolutions.com or 918.973.1188 Ext 5.