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Refund policy

Returns:
WAHES accepts refund/exchange claims for 14 days after receipt of product.

Refunds will be issued after the item(s) are received at our location and serial numbers are confirmed. We issue refunds in the form of store-credit only, No cash-refunds.

Original shipping costs are non-refundable, however a return-label will be provided 

After the 14 day time period, it is the obligation of the buyer to pay return shipping to our facility for repair or replacement. WAHES will be obligated to pay return shipping of the item to the buyer upon repair. All returns must include all original purchased items, be returned in original packaging and pack as originally received. Item’s not packaged correctly and damaged in return shipping may be subject to a restock fee of up to 25% of order value.

Returns are no-longer accepted after 30-calendar days from purchase date.

Disclaimer:

  1. If for any reason we cannot fix your issue over the phone, we will arrange with you to receive your product back for either repair or replacement at our discretion.
  2. Any changes to internal components will void warranty.
  3. Used items may have cosmetic blemishes that may include scratches and/or other surface imperfections due to normal usage.
  4. Used Items have been vigorously tested for functionality and are in complete working order, unless otherwise stated within the product description.
  5. Any software or licensing that may be required to fully operate this Item is not included unless specified in the product description. (Computer Operating System and Bundled Software are included in the purchase price)
  6. All Hard drives are Securely DOD wiped and tested thoroughly.
  7. If a specific part, model, or logic board number is needed please contact us prior to committing to any purchase.
  8. Please verify compatibility with your manufacturer prior to purchase.
  9. WAHES is not responsible for Items purchased in error.
  10. Items being sold “AS-IS” have No Warranty and are not refundable!
  11. WAHES reserves the right to cancel any transaction for any reason.

Policy last updated: 2/4/2025